Privacy Policy

Vula Solutions is the responsible party for personal information collected through this website and in the course of providing our services. We are a South African business subject to the Protection of Personal Information Act, 2013 (POPIA).

For any privacy-related enquiries, contact us at info@vulasolutions.co.za.

We collect only the information you provide directly to us. This includes:

• Your name and company name
• Your email address and phone number
• The message or enquiry you submit through our contact form
• Any service interest you indicate when completing our form

We do not collect sensitive personal information as defined under POPIA, and we do not knowingly collect information from children under the age of 18.

Your personal information is collected and used for the following purposes:

• To respond to your enquiry or service request
• To communicate with you about a Compass™ session or engagement
• To send you information relevant to the service you have indicated interest in
• To comply with any legal obligations that may apply

We will not use your information for any purpose incompatible with the above without first seeking your consent.

We process your personal information on the basis of your consent (given when you submit a form on this website) and our legitimate interest in responding to business enquiries. Where we rely on legitimate interest, we have balanced that interest against your right to privacy and are satisfied that processing is proportionate and necessary.

We retain your contact details and the content of your enquiry for as long as is reasonably necessary to respond to and follow up on that enquiry, and for up to 24 months thereafter in case you re-engage with us.

Where an enquiry leads to a client engagement, we retain relevant information for the duration of the engagement and for five years thereafter, consistent with standard business record-keeping obligations under South African law.

You may request earlier deletion at any time. See section 8 below.

We do not sell, rent or trade your personal information. We may share it with the following categories of service providers who assist us in operating our business:

• Form processing services — the platform we use to receive and manage enquiries submitted through this website
• Website hosting providers — the infrastructure on which this website is hosted
• Email service providers — used to send and receive correspondence with you

All third-party processors are contractually required to handle your information securely and only for the purposes we specify.

Some providers may process your information outside South Africa. Where this occurs, we satisfy ourselves that the recipient offers an adequate level of protection consistent with POPIA.

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, disclosure or misuse. These include secure communications (HTTPS), access controls and working only with reputable third-party services.

No method of transmission over the internet is completely secure. If you have reason to believe your information has been compromised, please contact us immediately at info@vulasolutions.co.za.

Under POPIA, you have the right to:

• Access — request confirmation of whether we hold personal information about you, and to receive a copy
• Correction — request that inaccurate or incomplete information be corrected
• Deletion — request that your personal information be deleted, subject to any legal retention obligations
• Objection — object to the processing of your personal information on grounds relating to your particular situation
• Withdrawal of consent — where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, email info@vulasolutions.co.za with the subject line Data Request. We will respond within 30 days.

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with South Africa's Information Regulator:

• Website: www.inforegulator.org.za
• Email: complaints4@inforegulator.org.za
• Tel: 010 023 5200

We would appreciate the opportunity to address your concern directly before you escalate to the Regulator.

This website uses only the cookies necessary for the site to function correctly. We do not use tracking, advertising or analytics cookies. No third-party cookies are set by this site. For more detail, see our Cookie Notice.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. Continued use of this website after a change constitutes acceptance of the updated policy.